Frequently Asked Questions
Q&A
Any other questions? Please reach out! I am more than happy to answer absolutely any questions to make this process easier for you!
1. How do I get started?
The first step is to reach out so we can chat more in-depth about your project’s needs. Every project is different and custom packages are very possible. After the initial contact, we will set up a time to ask each other some questions to make sure we are a right fit. Whether we begin work right away or later in the year, to begin work and hold your spot in the line-up I require a 50% deposit. The final product will not be handed over until the remaining 50% is paid and received.
2. What Do I Need Before Getting Started?
Now this depends on what package you have selected along with any a la carte options but in general, you want your copywriting finalized, your domain name bought along with the brand workbook I give you, done as well. If you are unsure about any of these or are looking for advice I am happy to help guide you through these decisions so that you can have all your ducks in a row before we dig in.
3. Do I Own The Material When We Are Done?
You do indeed! Whether it’s a gallery of product photography or entire brand identity. You are the proud owner at the end of it all when the files are handed over.
4. What Are The Payment Options?
Brand and web projects require a deposit up front with a convenient monthly payment plan for your remaining balance. Payment is accepted in the form of bank transfer or online payment in the UK and EU or Paypal from other countries.
5. Is everything paid at once?
In the beginning, I always require a 50% deposit. The remaining costs are covered in one or two instalments, depending on the length of our project.
6. What if I’m not happy with the final outcome?
I haven’t had a dissatisfied client yet and hopefully, you won’t be the first. My work process is highly collaborative and you are involved in every step to ensure that we are moving in a direction that is in line with your company, brand and vision.
7. What if something happens to my site after our collaboration ends?
Each project includes a 6-month period of unlimited support, which is valid from the first day of the site’s launch. At the end of the support period, you will be responsible for maintaining, backing up, and updating your site.
